Privacy notice
Last updated: May 2026
Suites 509 («we»), located at Canal 509, Pachuca de Soto, Hidalgo, Mexico 42080, is responsible for personal data collected through this website, WhatsApp, email and booking processes.
1. Data we may collect
Contact details (name, phone, email), booking data (dates, unit, guest count), billing information when you request an invoice, messages you send us, and technical browser data (IP, device type, language preference, cookies).
2. Purposes
To handle availability and booking requests; support your stay; issue tax receipts; improve our website and service; comply with legal obligations; and, with your consent, send relevant promotional information.
3. Cookies
We use necessary cookies for site operation and to remember language and cookie consent. We do not sell your information. You can manage cookies via the banner on first visit or your browser settings.
4. Data sharing
We may share data with providers that support us (hosting, email, booking platforms such as Airbnb, maps or messaging), under confidentiality agreements and only for the purposes described.
5. Your rights
You may access, rectify, cancel or object to processing of your data, or revoke consent, by emailing hola@suites509.com or calling 771 281 0508. We will respond within applicable timeframes under Mexican privacy law.
6. Security and retention
We apply reasonable measures to protect your information. We retain data as long as needed for the purposes described and legal or contractual obligations.
7. Changes
We may update this notice. The current version will be posted on this page with the update date.